When AI floods government services: preparing for an AI-Driven surge in demand
Language models and other forms of AI make it easier to write objections, submit requests, and navigate complex application processes.


Digitalisation provides opportunities for the societal challenges of our time, but is not a goal in itself as far as I’m concerned. I focus on ensuring that digital technologies are used in the right places and in a responsible manner, with the societal objective at its centre.
I have a background in public administration and communication sciences, two disciplines where the influence of digitalisation is significant. For example, digitalisation impacts how government fulfils its tasks and how government and citizens interact with each other. I work on various topics, such as the responsible use of data for policy or the way in which government can ensure that everyone can (continue to) participate. This second question is also central to my completed PhD research on inclusive online participation.
Systeemfuncties voor datagedreven werken in de publieke sector (overheid.nl)